Order Hotline

Order conveniently and securely via our website 24/7 or call us Toll-Free at 1 877 750 0300 to place your order during business hours (10 am - 4.00 pm M-F CST)

To close this window and shop online click here

To speak with a customer service rep for product information or other questions - call 877 750 0300 during the above business hours.

For general information and inquiries please email us

FAQ's about shopping with us -

1. Questions about my order - To check the status of an existing order use the "Customer Service" link which is at the top of most pages. To login, use your email address and the password you selected when creating your account. Your order status will show either "ordered" or "shipped". If it is "shipped", your order is on its way to you via the shipping method you selected when you placed the order. If you think your order delivery is past-due, check with us and we will provide a tracking number for you.
2. Questions about a product - we provide a wealth of information on our website. Please browse around and if you still have unanswered questions just call us on the number listed at the top of this page. Also, remember to download our eBook on beehive products, which can be found on our home page.
3. Questions about your company - The Natural Shopper is a reputable company based in Green Lake Wisconsin. We've been in business for over 8 years formulating and offering the best beehive products on the market. Our business depends on the repeat orders which come only from complete customer satisfaction. To receive repeat orders our products MUST be effective. For them to be effective we must use the freshest and most potent ingredients available to us, and prepare them using the most stringent standards for quality and purity.
4. Questions about placing an order - for detailed help using our website, click here. If you are not comfortable ordering on the Internet, we'd be happy to take your order over the phone, just contact us using the information at the top of this page.
5. Questions about shipping - we ship primarily using USPS and you have the option for standard, Priority and Express, when you place your order. On larger orders, typically of 12 bottles or more, we may opt to use UPS services. Always allow time for your order to arrive, depending on where you are it sometimes takes 5 business days or more for USPS to deliver.
6. Questions about security and privacy - we cannot afford to damage our reputation with security issues, so we simply use the best security methods available on the Internet today. We use SSL technology and data encryption for all data that needs to be passed between you and us. Our shopping cart software is provided to us by a company that is owned by eBay, they have more money invested in Internet security techniques than any other company on the web today. Rest assured that dealing with us will be a completely private, safe and secure experience. And we never, repeat NEVER, sell our customer/contact lists, as many of our competitors do.

 

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Detailed Store Help  Help Index: Shopping help (how to shop / understanding discounts / checkout / view account etc) click here. Shipping Help - click here. Auto-Ship Program - click here. Frequent Shopper Program - click here. Store Policies - security / privacy etc click here.   Shopping Help:   Finding products - when you first visit our website you will see our main products listed in the navigation bar to the left of each page. Visit product information pages and make the selections you require then simply "Add to Cart" to purchase. back to index Product Search - when you click on a product category, all the products in that category will be listed. To view product details, click the product title link: back to index   Adding Products to your shopping cart - You can select the quantity of product that you would like to order and click the ADD TO CART button. You can move through our store adding products and a list of what you are adding to your cart will be displayed in the left side navigation bar. back to index   Understanding Discounts - Most products are available with VOLUME DISCOUNTS. You can view the volume discounts on the product page -  back to index   or on the product cart page. back to index   You will see the VOLUME DISCOUNTS summarized when you click VIEW CART and you can change the quantity at anytime before completing your order,     Checkout - When you click the CHECKOUT button you will be asked if you are a NEW CUSTOMER (1) or a RETURNING CUSTOMER (2). If you haven't shopped with us before - click the 'New Customer' link and enter your billing/shipping information. If you have an account with us, please enter your email address and password and retrieve your account. (3) back to index Invoice / Receipt Page - this is the page you will see after you login or complete your new profile. You will see a summary of your order, have options for shipping and see an indication of any VOLUME DISCOUNTS or other promotions. Once you've selected the desired shipping method, simply select the CONFIRM ORDER button and complete the checkout process.       back to index Shipping - we provide low cost shipping via USPS or UPS. You can select between Regular, Priority and Express shipping methods and the price for each is clearly displayed on your order page. Please remember that we are not able to ship all orders on the day that they are placed, some orders take longer to pack and ship. back to index   Auto-Ship Program - Certain items can be shipped to you automatically each month. The process is easy - place auto-ship items in your cart like any other items and proceed to checkout. You can add non auto-ship and auto-ship items in the same order and only the Auto-Ship items will be shipped to you each month. After 30 days we will automatically re-bill your credit card and ship your product. There are no commitments and you can cancel Auto-Ship products at any time, either online through your customer service link, or toll-free at 877 750 0300. We only Auto-Ship within the USA and regular shipping is FREE. back to index Frequent Shopper Program - Collect points for every dollar that you spend.  Our 'Frequent Shopper' rewards program provides repeat customers with an ongoing loyalty bonus for shopping at The Natural Shopper.  Each time you shop with us you will receive 5 Frequent Shopper points for every dollar that you spend. Your invoice history is retained within your online account, as soon as you have collected enough points you may request entry into one of 3 discount areas on our web site.  Platinum - 3500 or more pts   Gold - 1500 pts or more   Silver - 1000 pts or more Just notify us via email when your cumulative total reaches the Silver, Gold or Platinum points level, and we will email you a special code that will apply a 10%, 15% and 20% discount on your next and all subsequent orders. Remember that this is cumulative, you receive points on all your purchases and the more points you collect the higher your rewards. Frequent shopper points are not redeemable for any item and have zero cash value   Shopping - Frequently Asked Questions: Q - I have an account but can't remember my password, what to do? A - Close this window and visit our Customer Service page. On that page you click the 'Lost Password' link and request your password to be sent to your email address. Q - How long will it take for my order to arrive? A - We ship most orders the next business day, but some do take longer to pack/ship and occasionally we have some items coming through production. Depending on the shipping method you choose it will take between 2 and 7 days in transit for a USA destination. Q - Is it safe to shop here? A - Yes, our website using a shopping cart developed by an eBay owned company and provides the highest level of security available.    back to index  close this window.